Guide to Guest Room TV Interface
Below is detailed information about our In-Room Entertainment User Interface as well as the next steps for your property. We'll be working together to develop the on-screen hotel directory.
Theme Development Process
Content provided to Enseo that is used to develop the on-screen hotel directory. Assets need to be delivered to the Enseo Marketing Team before the on-screen hotel directory can be created.
Once property assets have been delivered to the Enseo Marketing Team, our designers will begin development of the theme, including the on-screen hotel directory and other contracted features.
Review & Approval
Properties will have the opportunity to review the on-screen hotel directory and submit any edits or changes needed prior to the final approved directory being published to the property.
Final approval of the on-screen hotel directory will move the theme into testing. Testing ensures every component of the user interface is fully operational prior to being live onsite.
After your theme has successfully passed testing, our tech team will remotely publish it to your property. Yay!
Deliver your on-screen hotel directory assets to the Enseo Marketing Team.
STEP ONE - Gather Theme and Directory Content
- Text Content*
- Up to 500 characters per page including spaces, or 15 lines of bulleted information including headers.
- Click here to download the Word Document to be used as a template guide. It includes information as well as an outline for your convenience.
- High Resolution Images*
- JPEG, PNG or TIFF format accepted
- 2MB or higher at 300 dpi
- 900 x 500 pixels (at minimum)
- Recommended 3 images per page
- Images can be delivered through any online storage sharing website such as DropBox, WeTransfer, or Google Drive. Personally recommend WeTransfer.
- Stock photography available upon request
- Logo and Branding Standards*
- .eps or .ai file formats accepted for logo
- Brand Guidelines in PDF format
- High Quality Video
- Minimum 1080p
- MP4 and MOV video formats accepted
- MP3 and WAV formats accepted
- Stock music available upon request
STEP TWO - Deliver Content
All hotel directory assets must be delivered through an online storage sharing site to your Enseo Marketing contact.
We highly recommend using the following:
*Please be sure to include your full property name, email address and property contact name.
The content of the on-screen directory. Development of the hotel directory cannot begin until all assets have been delivered to the Enseo Marketing team.
The hotel directory development process typically takes 2-3 weeks (or less) depending on the delivery of the assets, editing approval process and the status of the testing queue. Reliable communication and prompt response plays a vital role in the speed of the process.
After Delivery of Theme
Any theme or directory change requests, after the final approved theme has been published to the property, are subject to a change fee of $150 per hour, with a 2 hour minimum.
Questions regarding your user interface, please reach out to your Enseo marketing contact.
Questions regarding your contract, purchasing new features or services, invoicing and pricing, email email@example.com to be put in contact with an Enseo Account Manager.
FAQs - Frequently Asked Questions
What is a theme?
What do I do after I deliver the assets?
After approval, how fast will the theme be pushed to the TVs?
Why do I need high resolution images?
Please note: if an image does not fit the quality standard, our team will notify you.
Will I be able to review/approve the on-screen hotel directory before it launches on property?
Can I make changes to our hotel directory?
What are House Channels?
Can I add Dining Menus to the directory and do they count as a page?
Can I add more pages to our properties on-screen hotel directory?
Who do I contact if…?
I have questions regarding the theme and/or on-screen hotel directory:
Or your Enseo Marketing contact.
I want to purchase additional features:
Or your Enseo Marketing contact.
I'm having TV related issues:
Your Hotel IT or Engineering department can contact the Enseo 24/7 Call Center.