Guide to Guest Room TV Interface

Below you'll find detailed information about our in-room entertainment user interface as well as the next steps for your property. We'll be working together to develop the on-screen hotel directory.

 

Theme Development Process

Assets
Content provided to Enseo that is used to develop the on-screen hotel directory. Assets need to be delivered to the Enseo Marketing Team before the on-screen hotel directory can be created.

Development
Once property assets have been delivered to the Enseo Marketing Team, our designers will begin development of the theme, including the on-screen hotel directory and other contracted features.

Review & Approval
Properties will have the opportunity to review the on-screen hotel directory and submit any edits or changes needed prior to the final approved directory being published to the property. 

Testing
Final approval of the on-screen hotel directory will move the theme into testing. Testing ensures every component of the user interface is fully operational prior to being live onsite.

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Launch
After your theme has successfully passed testing, our tech team will remotely publish it to your property. Yay!


Theme Overview

 

Next Steps

Delivering your on-screen hotel directory assets to the Enseo Marketing Team. 

STEP ONE - Gather Theme/Directory Content

In order to build a theme and on-screen directory, we must have content. 

  • Text Content*
    • Up to 500 characters per page/screen including spaces, or 15 lines of bulleted information.
    • Click here to download the Word Document to be used as a template guide. It includes information as well as an outline for your convenience.
  • High Resolution Images*
    • JPEG, PNG or TIFF format accepted
    • 2MB or higher at 300 dpi
    • Recommended no more than 3 images per page.
    • Images can be delivered to us through DropBox, WeTransfer (free), Google Drive or any online storage sharing website. Personally recommend WeTransfer.
    • Stock photography available upon request.
  • Logo and Branding Standards*
    • .eps or .ai file formats accepted for logo
    • Brand Guidelines in PDF format
  • High Quality Video
    • Minimum 1080p
    • MP4 and MOV video formats accepted
  • Music
    • MP3 and WAV formats accepted
    • Stock music available upon request.

*required content

STEP TWO - Deliver Content

All hotel directory assets must be delivered through an online storage sharing site to your Marketing contact. 

We highly recommend using the following:

Please be sure to include your full property name and email address. 


IMPORTANT TAKEAWAYS


Assets
Assets is the conent of the on-screen directory. Development of the hotel directory cannot begin until all assets have been delivered to the Enseo Marketing team.

Timeline
The hotel directory development process typically takes 3 - 4 weeks depending on the delivery of the assets, editing process and the status of the testing queue. Reliable communication and prompt response plays a vital role in the speed of the process.

Additional Fees
Any change requests after the final approved theme has gone live are subject to a change fee of $150 per hour, with a 2 hour minimum. Additional compendium pages are $450/page or $1,800 for 5 pages.

 

Contact Information
 

Marketing
Questions regarding your user interface, email marketing@enseo.com or contact your property’s Enseo Marketing contact.

Sales
Questions regarding your contract, purchasing new features or services, invoicing and pricing, email sales@enseo.com or contact your property’s Enseo Account Manager.

FAQs - Frequently Asked Questions

What is a theme?

A theme is the overall branded user interface. It consists of the welcome screen, channel guide, streaming apps and the on-screen hotel directory as well as other features purchased by your property. The theme is the product that you purchased and guests experience.

What do I do after I deliver the assets?

After you receive confirmation that we have received all the assets, we’ll begin working on your theme. We will provide screenshots for your review and final approval before moving into testing.

After approval, how fast will the theme be pushed to the TVs?

Once the screenshots are approved, we’ll submit the theme to internal testing and the theme should be onsite within 1-2 weeks.

Why do you need high resolution images?

Low resolution images will appear very pixelated and blurry from a TV in your guest's room. As we want the highest of quality for your property and your guest, we request that all images be high resolution with a minimum of 2MB and in a JPEG, PNG or TIFF format.

Please note: if an image does not fit the quality standard we feel you deserve, our team will notify you.

Will I be able to review/approve the on-screen hotel directory before it launches on property?

Yes. Every property will have an opportunity to review and make edits to their on-screen hotel directory prior to publishing to the property.

Can I make changes do our hotel directory?

Every property will have an opportunity to review and make changes to their property's theme prior to publishing live to the property. Any change requests after the final approved theme has gone live are subject to a change fee of $150 per hour, with a 2 hour minimum.

At this time, our solution does not allow a property to make changes themselves, so all changes will go through the Enseo Marketing team.

What are House Channels?

A House Channel is a channel within the guide that can play video(s) on loop. The videos can be promotional videos, brand videos, or property-specific or seasonal videos. The video can screen to any screen within the UI such as the Welcome Screen, Hotel Directory etc. Ask your marketing contact today if you’re looking to add videos.

Can I add Menus to the directory and do they count as a page?

Yes, you can add menus such as Food & Beverage, Spa and more. The menu screens count as Hotel Directory Screens and you can purchase extra pages at any time. If you’re interested in adding menus, please provide the original creative doc if possible, and we’ll send screenshots for you to review.

Can I add more pages to our properties on-screen hotel directory?

Yes. Additional pages can be purchased at any time for $450/page (or $1,800 for 5).

Who do I contact if…?

We hope to provide you with helpful information to make your Enseo Experience a positive one. Below are contacts that will best assist you, however you're welcome to reach out to our Marketing Team with any questions you may have.

I have questions regarding the theme and/or on-screen hotel directory:
Marketing@enseo.com
Or your Enseo Marketing contact.

I want to purchase additional features:
Marketing@enseo.com
Or your Enseo Marketing contact.

I'm having TV related issues:
Your Hotel IT or Engineering department can contact the Enseo 24/7 Call Center.
1-866-717-3075