Guide to Guest Room TV Interface
Here you'll find an introduction to our in-room entertainment user interface as well as the next steps for your property.
Theme Development Process
Assets must be delivered to the Enseo marketing team in order for the development process to begin. Content provided to Enseo will be used to create the theme and on-screen hotel directory.
Once property assets have been delivered to the Enseo marketing team, our designers will begin development of the theme, on-screen hotel directory and other contracted features.
Review & Approval
Each property will have an edits and approval process allowing for any edits or changes that may need to be made prior to the final approved directory being published to the property.
Final approval of the on-screen hotel directory will move the theme into testing. Testing ensures every component of the user interface is fully operational prior to being live onsite.
After your theme has successfully passed testing, our tech team will remotely publish it to your property with little to no interuption to your guests. Yay!
Deliver assets to the Enseo marketing team.
STEP ONE - Gather Theme and Directory Content
- Text Content
- Limit of 500 characters per page including spaces, or 15 lines of bulleted information including headers.
- Click here to download directory template guide. It includes information and an outline for your convenience.
- High Resolution Images
- JPEG, PNG or TIFF format accepted
- 2MB or higher at 300 dpi
- 900 x 500 pixels (at minimum)
- Recommended 3 images per page
- Images can be delivered through any online storage sharing website such as DropBox or WeTransfer. Personally recommend WeTransfer.
- Stock photography available upon request
- Logo and Branding Standards
- .eps or .ai file formats accepted for logo
- Brand Guidelines in PDF format
- High Quality Video*
- Minimum 1080p
- MP4 and MOV video formats accepted
- MP3 and WAV formats accepted
- Stock music available upon request
STEP TWO - Deliver Content
All hotel directory assets must be delivered through an online storage sharing site to your Enseo marketing contact.
We highly recommend using the following:
*Please be sure to include your full property name, email address and property contact name with your assets when sending.
The content of the on-screen directory. Development of the hotel directory cannot begin until all assets have been delivered to the Enseo Marketing team.
The hotel directory development process typically takes 2-3 weeks (or less) depending on the delivery of the assets, editing approval process and the status of the testing queue. Reliable communication and prompt response plays a vital role in the ability to deliver in this time frame.
After Delivery of Theme
Any theme or directory change requests, after the final approved theme has been published to the property, are subject to a change fee of $150 per hour, with a 2 hour minimum (one hour for design work and one hour for testing and publishing to the property).
Questions regarding your user interface, please contact your Enseo marketing representative.
Questions regarding your contract, the purchasing of new features, invoicing and pricing, please email email@example.com to contact our Enseo account management team.
FAQs - Frequently Asked Questions
What is a theme?
What do I do after I deliver the assets?
After approval, how fast will the theme be pushed to the TVs?
Why do I need high resolution images?
Please note: if an image does not fit the quality standard, our team will notify you.
Will I be able to review/approve the on-screen hotel directory before it launches on property?
Can I make changes to our hotel directory?
What are House Channels?
Can I add Dining Menus to the directory and do they count as a page?
Can I add more pages to our properties on-screen hotel directory?
Who do I contact if…?
I have questions regarding the theme and/or on-screen hotel directory:
Please email your Enseo marketing contact or email Marketing@enseo.com.
I want to purchase additional features:
I'm having TV related issues:
Your Hotel IT or Engineering department can contact the Enseo 24/7 Call Center.