Guide to Guest Room TV Interface

Below you'll find detailed information about our in-room entertainment user interface as well as the next steps for your property. We'll be working together to develop the on-screen hotel directory.

Theme Development Process

Assets are text and images provided by you that Enseo uses to develop your on-screen hotel directory. You need to deliver the assets to Enseo's Marketing Team before the on-screen hotel directory can be created.

Once your assets have been delivered to the Enseo Marketing Team, our designers will begin development of your theme, including the on-screen hotel directory.

Properties have the opportunity to review the on-screen hotel directory and submit any edits or changes needed, before granting final approval.

Final approval of the on-screen hotel directory will move the theme into testing. Testing ensures every component of the user interface is fully operational prior to being live onsite.

After your theme has successfully passed testing, our team will remotely publish it to your property. Yay!

Assets are text and images provided by you that Enseo uses to develop your on-screen hotel directory. You need to deliver the assets to Enseo's Marketing Team before the on-screen hotel directory can be created.

Once your assets have been delivered to the Enseo Marketing Team, our designers will begin development of your theme, including the on-screen hotel directory.

Properties have the opportunity to review the on-screen hotel directory and submit any edits or changes needed, before granting final approval.

Final approval of the on-screen hotel directory will move the theme into testing. Testing ensures every component of the user interface is fully operational prior to being live onsite.

After your theme has successfully passed testing, our team will remotely publish it to your property. Yay!


Theme Overview

Next Steps

Deliver your on-screen hotel directory assets to the Enseo Marketing Team.

Step 1 - GATHER ASSETS
Building your theme can only occur once we have received the content for your hotel.
  • Text*
    • Download Template Here
  • High Resolution Images*
    • Minimum 2 MB
    • JPEG, PNG and TIFF formats accepted
    • At least 10 images, no more than 30
  • Logo and Brand Standards*
    • .eps or .ai file formats accepted for logo
    • Brand Guidelines in PDF format
  • High Quality Video
    • Minimum 1080p
    • MP4 and MOV video formats accepted
  • Music
    • MP3 and WAV formats accepted

*required content

Stock images and music available upon request.

Step 2 - DELIVER ASSETS

We are able to receive assets via any online storage sharing website, however we recommend using the following:

  • dropbox logo
  • we

Please share your assets with your Enseo Marketing contact. Enseo Graphic Designers will be added as needed.


Important Takeaways

  • Assets needed – We provide a template Word Document to all properties to use when completing their hotel information. The document indicates where standard text is required and where you can add property-specific information. When complete, please send the me the following:
    • Word doc with custom content (make sure to include property name in the file name).
    • High resolution images via DropBox, WeTransfer, Google Drive or any other online storage sharing website that you can allow the Enseo Marketing Team to access.
  • Timeline – The Hotel Services theme development process typically takes 2 - 4 weeks depending on the delivery of the assets, editing process and the status of the testing queue. Reliable communication plays a vital role in the speed of the process.
  • Additional Fees – Any change requests after the final approved theme has gone live are subject to a change fee of $150 per hour, with a 2 hour minimum. Additional compendium pages are $450/page or $1,800 for 5 pages.

Contact Information

Marketing
Questions regarding your user interface, email marketing@enseo.com or contact your property’s Enseo Marketing contact.

Sales
Questions regarding your contract, new features, invoicing and pricing, email sales@enseo.com or contact your property’s Enseo Account Manager.

TV and Network Signal
Your Hotel IT or Engineering department can contact the Enseo 24/7 Call Center at 1-866-717-3075.

FAQs - Frequently Asked Questions

What is a theme?

A theme is the overall branded user interface. It consists of the welcome screen, channel guide, streaming apps and the on-screen hotel directory as well as other features purchased by your property. The theme is the product that you purchased and guests experience.

What do I do after I deliver the assets?

After you receive confirmation that we have received all the assets, we’ll begin working on your theme. We will provide screenshots for your review and final approval before moving into testing.

After approval, how fast will the theme be pushed to the TVs?

Once the screenshots are approved, we’ll submit the theme to internal testing and the theme should be onsite within 1-2 weeks.

Why do you need high resolution images?

Low resolution images will appear very pixelated and blurry from a TV in your guest's room. As we want the highest of quality for your property and your guest, we request that all images be high resolution with a minimum of 2MB and in a JPEG, PNG or TIFF format.

Please note: if an image does not fit the quality standard we feel you deserve, our team will notify you.

Will I be able to review/approve the on-screen hotel directory before it launches on property?

Yes. Every property will have an opportunity to review and make edits to their on-screen hotel directory prior to publishing to the property.

Can I make changes do our hotel directory?

Every property will have an opportunity to review and make changes to their property's theme prior to publishing live to the property. Any change requests after the final approved theme has gone live are subject to a change fee of $150 per hour, with a 2 hour minimum.

At this time, our solution does not allow a property to make changes themselves, so all changes will go through the Enseo Marketing team.

What are House Channels?

A House Channel is a channel within the guide that can play video(s) on loop. The videos can be promotional videos, brand videos, or property-specific or seasonal videos. The video can screen to any screen within the UI such as the Welcome Screen, Hotel Directory etc. Ask your marketing contact today if you’re looking to add videos.

Can I add Menus to the directory and do they count as a page?

Yes, you can add menus such as Food & Beverage, Spa and more. The menu screens count as Hotel Directory Screens and you can purchase extra pages at any time. If you’re interested in adding menus, please provide the original creative doc if possible, and we’ll send screenshots for you to review.

Can I add more pages to our properties on-screen hotel directory?

Yes. Additional pages can be purchased at any time for $450/page (or $1,800 for 5).

Who do I contact if…?

We hope to provide you with helpful information to make your Enseo Experience a positive one. Below are contacts that will best assist you, however you're welcome to reach out to our Marketing Team with any questions you may have.

I have questions regarding the theme and/or on-screen hotel directory:
Marketing@enseo.com
Or your Enseo Marketing contact.

I want to purchase additional features:
Marketing@enseo.com
Or your Enseo Marketing contact.

I'm having TV related issues:
Your Hotel IT or Engineering department can contact the Enseo 24/7 Call Center.
1-866-717-3075


Additional Features

CUSTOMIZATIONS

The following is placeholder text known as “lorem ipsum,” which is scrambled Latin used by designers to mimic real copy. Nulla lectus ante, consequat et ex eget, feugiat tincidunt metus. Maecenas non leo laoreet, condimentum lorem nec, vulputate massa. Suspendisse nec congue purus. Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia Curae.

 

SleepWell

The following is placeholder text known as “lorem ipsum,” which is scrambled Latin used by designers to mimic real copy. Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia Curae. Sed a ligula quis sapien lacinia egestas. Fusce at massa nec sapien auctor gravida in in tellus. Suspendisse nec congue purus. Fusce at massa nec sapien auctor gravida in in tellus.

 

folio express checkout

The following is placeholder text known as “lorem ipsum,” which is scrambled Latin used by designers to mimic real copy. Nullam sit amet nisi condimentum erat iaculis auctor. Nulla lectus ante, consequat et ex eget, feugiat tincidunt metus. Aliquam bibendum, turpis eu mattis iaculis, ex lorem mollis sem, ut sollicitudin risus orci quis tellus. Maecenas non leo laoreet, condimentum lorem nec, vulputate massa.