Right Message. Right Place. Right Time.
With Enseo Messenger, hotel teams can communicate with guests through personalized on-screen messages on the in-room television — so you can welcome a VIP, promote a happy hour, share an event update or convey important information.
Always There When It Matters
Guests are constantly on the move. With Enseo Messenger, you can reach them directly on their television.
Messages appear as on-screen overlays, immediately capturing a guest’s attention without requiring them to download an app, check email or scan a QR code.
From personalized welcomes and amenity promotions to event communications and operational notices, Messenger provides a simple way to connect with guests throughout their stay.
Why Hotels Use Messenger
Reach Guests Instantly
Deliver messages directly to the television screen in real time or schedule them for future delivery.
Personalize the Experience
Create tailored messages for individual guests, VIPs, loyalty members, groups and special events.
Drive Revenue and Engagement
Promote restaurants, spas, happy hours, activities and other hotel offerings when guests are most likely to take action.
Target the Right Audience
Not every message is intended for every guest. Messenger enables hotels to communicate with:
Individual Rooms
Deliver personalized welcome messages, VIP amenities, special requests and guest-specific information.
Groups and Events
Send updates, reminders, schedule changes and announcements to conference attendees, wedding guests and other groups via the group code.
Selected Rooms
Target specific guest rooms with relevant promotions and communications.
Entire Property
Share hotel-wide announcements, event reminders, maintenance notices and operational updates.
additional features
Schedule Messages in Advance
Plan communications ahead of time and automate delivery.
Create Reusable Templates
Build branded message templates for common communications and promotions.
Use Custom Images and Graphics
Enhance messages with photography, branding and visual content.
Manage Recurring Communications
Schedule recurring messages for daily promotions, events and operational reminders.
Maintain Complete Visibility
View upcoming messages, message history and previously delivered communications from a single interface.
More Than Guest Communication
Hotels use Messenger to support a wide variety of initiatives, including:
- Welcome messages
- VIP recognition
- Spa and restaurant promotions
- Happy hour reminders
- Group and event communication
- Wedding announcements
- Guest surveys and feedback requests
- Maintenance notifications
- Emergency and operational messaging
The result is a more connected guest experience and a more effective way to communicate throughout the property.
Managed Through CORE Create
Messenger is fully integrated with CORE Create, giving hotel teams complete control over message creation, scheduling, targeting and delivery.
Create messages, select your audience, schedule deployment and publish all without technical expertise or support requests.
frequently asked questions
How can hotels communicate with guests without requiring them to download an app?
Enseo Messenger delivers personalized messages directly to the guestroom TV, so guests don't need to download an app, check email or scan a QR code. Hotels can communicate important information where guests are already paying attention.
Can hotels send messages to specific guests or groups?
Yes. Hotels can target messages to an individual room, selected guest rooms, conference attendees or wedding groups (by PMS group code) or the entire property. This makes it easy to personalize guest communication without sending the same message to everyone.
What types of messages can hotels send to guestroom TVs?
Hotels use Messenger for welcome messages, VIP recognition, restaurant and spa promotions, group and event updates, guest surveys, maintenance notices, and other operational communications. Messages can be sent immediately or scheduled in advance.
Can hotel teams schedule messages in advance?
Yes. Messenger allows hotel teams to create reusable templates and schedule messages for future delivery. Whether you're planning daily promotions, conference announcements or recurring guest communications, messages can be managed through CORE Create without technical expertise.
How is Enseo Messenger different from hotel text messaging?
Text messaging reaches guests on their personal devices, while Messenger delivers communications directly to the guestroom TV. It's ideal for welcome messages, promotions and operational updates that guests are likely to see while relaxing in their room, without requiring personal contact information or app downloads.
