Enseo examines how modern managed WiFi has become the foundation of the digital hotel guest experience, supporting everything from streaming and casting to connected devices and hotel operations.
In this sponsored HotelBusiness article, Enseo explores why reliable, high-performance WiFi hasbecome essential infrastructure for modern hotels. The article examines howmanaged WiFi supports streaming, casting, connected devices and digitalservices while providing centralized network management, proactive monitoringand 24/7 support. It also highlights how Enseo and HPE Aruba Networking helphotels design, deploy and manage secure, enterprise-grade WiFi networks thatsupport evolving guest expectations and hotel operations.
Enseo explores how hotel WiFi has evolved from a basic guest amenity into strategic infrastructure supporting guest experiences, hotel operations and emerging hospitality technology.
In this sponsored Hotel Business article, Enseo examines the growing role of managed WiFi as the foundation for connected hotel experiences and operations. The article explores how network design, enterprise-grade infrastructure, centralized management and proactive monitoring can improve connectivity while supporting streaming, casting, IoT, in-room entertainment and hotel operations. It also highlights how Enseo and HPE Aruba Networking help hotels design and manage reliable, high-performance networks built for the evolving demands of modern hospitality.
Hotel Business examines Enseo’s evolution from an in-room technology provider into a hospitality technology partner focused on personalization, proactive support and stronger hotel operations.
Hotel Business spoke with Enseo CEO Brian Gurley and President of Hospitality David Goldstone about the company’s transformation and its expanding role as a hospitality technology partner. The article explores how Enseo combines in-room entertainment, personalization, proactive monitoring and customer success to help hotels improve the guest experience while reducing operational complexity and total cost of ownership. Gurley and Goldstone also discuss Enseo’s investments in service and support, predictive technology and real-time monitoring designed to identify and resolve technology issues before they affect hotel guests.
Hotel Business explores why hotel WiFi has become a strategic technology investment as AI, cloud applications, connected guestrooms and WiFi-7 place greater demands on hotel networks.
In this Hotel Business contributed article, Enseo HSIA Sales Engineer Jonathan Szuch examines how growing bandwidth demands, AI, cloud-based applications and connected guestroom technology are changing the role of hotel WiFi. He explains why hotels should evaluate aging network infrastructure, prepare for WiFi 7 and take a more proactive approach to network performance and management. Szuch also outline show modern, managed WiFi infrastructure can help hotels maintain reliable connectivity while supporting evolving guest expectations and increasingly technology-dependent hotel operations.
Hotel Business examines Enseo’s evolution into a hospitality technology partner providing in-room entertainment, managed WiFi, guest engagement and proactive technology support for hotels.
Hotel Business spoke with Enseo CEO Brian Gurley and President of Hospitality David Goldstone about the company’s rebrand and its evolution from an in-room entertainment provider into a broader hospitality technology partner. The article explores how Enseo helps hotels deliver more personalized digital guest experiences through in-room entertainment, managed WiFi, guest engagement and proactive technology monitoring and support. Gurley and Goldstone also discuss Enseo’s hospitality-focused strategy, investments in customer success and the growing importance of reliable, connected technology as guest expectations continue to change.
What are the primary forces that are shaping guest expectations for their hotel experience? And how can hoteliers meet, or even exceed, those expectations?
“From check-in to check-out, guests want to be connected to the property, have their preferences acknowledged and be free to communicate with operators at any time. Delivering a comprehensive hotel guest experience today can seem daunting, but from the guest’s perspective it should appear simple.”
David Goldstone, Enseo’s President of Hospitality, explores three key trends that are driving guest expectations and how hoteliers can leverage technology to deliver “the seamless experiences guests love.”
Plano, TX – Sept. 22,2026 – Enseo, the leading provider of personalized digital guest experience technology for hotels, is now in place in nearly 20,000 guest rooms and about 25 casino properties across the country, helping casino hotels drive revenue-generating opportunities across their properties via its industry-leading in-room guest entertainment, hotel TV marketing and WiFi capabilities.
Unveiled earlier this year, the “New Enseo” powers every aspect of in-room entertainment, connectivity and guest engagement experiences that today’s travelers expect. Enseo gives casino hotel teams the reliability, visibility and support they need to operate confidently, turning insight into action. This one connected solution provides the foundation that casino-affiliated hotels need to offer a complete personalized experience intuitively and with measurable impact on revenue and day-to-day operations.
Casino-affiliated hotels value Enseo’s ability to turn the guest room into a powerful marketing channel, promoting on-property activities and amenities to drive incremental revenue across restaurants, bars, spas, entertainment venues and the casino floor. Justas important in a true 24/7 casino hotel environment, Enseo proactively monitors guest experience technology so hotel teams can identify and address potential issues before they impact guests.
“Casino hotels are complex, always-on destinations where guest experience, operational performance and revenue growth are closely connected,” said Brian Gurley, Enseo’s Chief Executive Officer.“Enseo gives operators a unified platform to engage guests, promote the full breadth of their properties and maintain confidence in the technology powering every stay. As we expand across this market, our focus is helping casino leaders make the guest room a more strategic part of the property experience — one that strengthens loyalty, supports operations and contributes to profitable growth.”
To learn how Enseo can help building casino revenues, please visit us at booth 409 at the 27thAnnual TribalNet Conference & Tradeshow at the Anatole Hotel in Dallas, Texas.
Enseo provides the technology for modern hospitality, helping hotels deliver personalized digital guest experiences while simplifying operations behind the scenes. Located in Plano, Texas, Enseo powers in-room entertainment, managed WiFi, hotel TV marketing, managed telephony, proactive property monitoring, employee safety devices and managed services. For more than 26 years, Enseo has partnered with hotel brands to drive guest satisfaction, operational confidence and long-term business performance, supported by an industry-leading customer retention rate and 24/7/365 in-house customer support.
Enseo has been recognized for excellence on Fast Company's Best Workplaces for Innovators, the Financial Times's America's Fastest Growing Companies, and one of the best Entrepreneurial Companies in America by Entrepreneur Magazine's Entrepreneur 360 List. For more information, please visit www.enseo.com.
Plano, TX – Sep. 2, 2026 – Enseo, the leading provider of personalized digital guest experience technology for hotels, recently announced a collaboration with Richard Tudgay, former Chief Technology Officer for Remington Hospitality, to advise the group on its product strategy and direction. In this capacity, Tudgay will assist Enseo with aligning its technology with customer needs, supporting the group’s decision-making when considering guest and operator requirements.
Tudgay served as Director of IT and then VP of Technology at Omni Hotels & Resorts for more than 14 years. After this, Tudgay was Chief Technology Officer for Highgate Hotels for nearly a decade before joining Remington Hospitality. Earlier in his career, Tudgay held IT leadership positions at Pegasus Solutions and The Container Store, a role he said helped shape his approach to customer service due to the corporate mandate that he work in the store despite his focus on technology.
“Having spent much of my career on the hotel side, I've seen firsthand the challenges operators face when balancing guest expectations, operational efficiency and technology investments,” Tudgay said. “What impressed me most about Enseo is its willingness to listen to customers and evolve its platform around real operational needs, not just new features. I'm excited to bring my perspective to Enseo's roadmap as it continues to develop leading solutions that address the real needs of its customers.”
Enseo CEO Brian Gurley said, “Richard has spent decades making technology decisions from the hotel operator's perspective, giving him an exceptional understanding of what our customers – and their guests – value most. His insight will help us continue building solutions that solve challenges for our many partners while advancing the guest experience across the industry.”
For more information on Enseo, visit www.enseo.com.
Informed by insights gathered through Enseo-hosted hospitality leadership roundtables and conversations with hotel executives, "The Power of Connections, II: Leveraging Innovation to Drive the Hospitality Guest Experience to the Next Level," examines why today's upscale and luxury hotels should reduce reliance on manual processes through strong integrations and reliable partnerships.
"When it comes to technology, and particularly guestroom entertainment technology, the luxury traveler is expecting access, consistency and, at a minimum, parity with their experience at home," said Brian Gurley, CEO of Enseo. "The competitive benchmark is no longer other luxury hotels. It's the seamless, connected experiences guests enjoy every day at home. Closing that gap requires more than new technology. It requires solutions and partners working together to connect systems, share information across departments, personalize the guest journey and deliver consistency at every touchpoint."
Many properties still struggle to operate with disconnected systems behind the scenes. Reservation data, guest preferences, loyalty information and in-room technologies often live in separate environments, forcing staff to bridge gaps manually.
The report finds that the strongest technology strategies connect those systems so information moves where it is needed, staff can respond with better context and guests receive a more personalized, effortless experience from booking through checkout.
"In the luxury hotel experience, we must choreograph the guest journey from start to finish, using technology to build on our fantastic properties and staff," said Peter Kressaty, Chief Commercial Officer, LW Hospitality Advisors. "At the luxury level, the question 'Have you stayed with us before?' should never be asked. When guests are paying $1,000 a night, they expect you to know them before they arrive and have a gracious, anticipatory, thoughtful experience prepared for them. It becomes less taxing on our operations teams when technology behind the scenes is available and properly deployed, and is providing us with accurate, actionable information."
David Goldstone, President of Hospitality at Enseo said, "Today's traveler is looking for seamlessness, consistent delivery and convenience. When the in-room experience runs smoothly, the hotel guest experiences a seamless entertainment platform comparable to what they have at home. When this system breaks down, loyalty can be impacted, and so too revenue. It can be a costly dynamic, but also one full of promise when we get it right for the guest."
Enseo will showcase the innovations highlighted in the report at HITEC 2026, taking place this week in San Antonio. Attendees are invited to visit Booth 2424 to experience Enseo's latest advancements in in-room entertainment, hotel TV marketing, managed WiFi and proactive property monitoring solutions designed to help hotels deliver more personalized guest experiences while operating more efficiently.
About Enseo
Enseo provides the technology for modern hospitality, helping hotels deliver personalized digital guest experiences while simplifying operations behind the scenes. Located in Plano, Texas, Enseo powers in-room entertainment, managed WiFi, hotel marketing, proactive property monitoring and employee safety devices. For more than 26 years, Enseo has partnered with hotel brands to drive guest satisfaction, operational confidence and long-term business performance, supported by an industry-leading customer retention rate and 24/7/365 in-house customer support.
Enseo has been recognized for excellence on Fast Company's Best Workplaces for Innovators, the Financial Times's America's Fastest Growing Companies, and one of the best Entrepreneurial Companies in America by Entrepreneur Magazine's Entrepreneur 360 List.
Hotel technology company Enseo has launched a renewed strategic focus with an updated brand identity.
In a statement, the company said it is looking to provide “a modernized guest experience, greater visibility into property performance and new opportunities for revenue and long-term business growth.” Enseo provides a connected platform powering in-room entertainment, managed WiFi, hotel marketing, proactive property monitoring and employee-safety devices.
Enseo convened a gathering with senior commercial leaders from hotel ownership, asset management, technology, shared accommodations and leading brands to discuss the present and future of innovation in the luxury guest experience.
Held at the new “Central Perk” coffee shop in midtown Manhattan, discussion participants included:
PLANO, Texas, June 26, 2023 — Enseo, hospitality’s essential technologies partner, will demo CORE Create, a property content management system, at HITEC Toronto and The Hospitality Show Las Vegas. Prioritizing user convenience along with an elevated guest experience, CORE Create’s easy-to-use web browser allows hotels to edit and publish TV user interface (UI) updates directly to guestroom TVs.
Dynamic, on-screen modifications reflecting hotel offerings, seasonal features, brand updates, targeted messaging, and more, are all aspects that impact the in-room guest experience. By empowering customers with automated and autonomous services, Enseo gives hotels more control than ever to creatively communicate with guests and deliver a more enjoyable experience. All from the simplicity of a laptop, CORE Create allows a centralized or single user to quickly control all TVs on property.
Hardware agnostic, CORE by Enseo™ is available on a variety of both TV and set-back box platforms, giving hotels flexibility in choices for new installs, while also ensuring consistency and cost benefits with upgrades that must account for multiple technologies.
“Guest expectations are changing – they want the same comfort and familiarity with the technology in hotel rooms as their living rooms. At Enseo, our mission is to deliver and support that experience for the guest, and let the hotel focus on all the other aspects of their business. CORE Create does just that, improving the ability for the hotel to meet guest expectations, while simplifying management of the process,” said Corey Rhodes, Enseo CEO.
In 2022, CORE by Enseo was announced as the rebrand and successor of the popular E3® platform. CORE Create is a feature of CORE by Enseo, allowing hoteliers to manage content including text, graphics, pictures, and video within seconds. CORE Create has opened new possibilities in design and improved the ease with added revenue opportunities, as the system can better feature hotel upsells. Guestroom TV UI updates occur in three easy steps: Login, Select, Publish.
CORE Create is just one of the convenient features that Enseo will demonstrate at HITEC Toronto (booth #1307) and The Hospitality Show Las Vegas (booth #917) this week. To see these products and more in person, be sure to book a demo before space runs out. Visit www.enseo.com for more information.
PLANO – Texas, Dec 13, 2023 — Enseo, the premier senior living technology services provider, has announced the creation of a new Senior Living Advisory Committee to help explore the current technology challenges communities are facing, and potential areas of growth where technology can positively influence the resident experience as well as community operations.
The Advisory Committee will meet regularly to provide feedback on experiences, best practices, and future technology needs as communities work to meet expectations of seniors. Advisory Committee members include:
“We greatly value our Advisory Committee, as their insight will help Enseo drive effective digital solutions that remove the burden on caregivers and provide enjoyment and ease for residents,” said Corey Rhodes, Enseo CEO. “Seniors are more and more comfortable with smart tech, and expect it, and through collaboration with our Advisory Committee, our hope is to make it easier than ever to take advantage of smart features in senior living residences.”
With a commitment towards better serving senior living communities, Enseo aims to simplify technology complications in the space. Enseo’s senior living technology offers new communication avenues with residents and simplifies daily tasks for caregivers. The technology platform is customizable and can be tailored to each community based on specific needs.
“Ensuring all technology within individual resident apartments works seamlessly together, despite different vendors and purposes, is crucial,” said Jon Kelter Gehrig, Director, Research and Analytics, ISL Ventures. “I appreciate Enseo pulling in field experts to brainstorm. We can solve many problems by working together ahead of time as opposed to after technology has been chosen.”
Enseo is a provider of resident TV, managed Wi-Fi, and smart apartment solutions. With a managed technology approach, Enseo’s solutions streamline daily operations, and offer residents a more customized experience with multiple entertainment options, including streaming apps and casting.
Plano, TX – June 20, 2024 – Enseo, the premier provider of hotel technology, including hotel TV, managed Wi-Fi, room controls, and employee safety devices, will feature advanced, guest-room TV customization tools at HITEC Charlotte 2024. Enseo has elevated the TV experience yet again, crafting a merging of technology and personalization that enables hotels to offer not just a stay, but an event tailored to every guest’s desires. Hotels can use Enseo’s powerful platform to: send messages through the guestroom TV, customize TV screens with user interface editing capabilities, and create channel content that can be targeted to various groups within a hotel.
Enseo’s platform, experienced by 84 million users annually, recently underwent an upgrade with the release and rebranding of CORE. CORE by Enseo™ benefits include the industry’s most robust guestroom TV customization options that can be utilized by hotels directly, giving brands and hoteliers the ability to control content for entire properties, specific groups by group code, floors, or even individual guestrooms.
“Our customers are unique, and their hotel technology should be unique as well,” said Corey Rhodes, Enseo CEO. “Enseo has always placed priority on creating entertainment experiences that reflect the brand, and our new toolset takes that one step further, with more guestroom TV options and management for hotels than ever before.”
Enseo optimizes the TV with multiple ways to connect with guests, which in turn provides added revenue opportunities when offering these features to groups. Enseo’s Promote includes TV house channels that are managed with an easy-to-use playlist, including both pictures and videos for guests, events such as weddings, corporate events, and more. These channels can be based on group code if desired and sold as part of group packages. Enseo’s CORE Messenger is just as flexible, delivering custom messages to individual guests, groups, or entire properties. Additionally, Enseo’s CORE Create delivers the ultimate in TV user interface customization, catering to groups and also easily reflecting hotel branding, different seasons, hotel promotions, and more.
With more than 24 years in hospitality, Enseo is committed to enhancing guest and hotel satisfaction through innovation and customized services. This initiative emphasizes Enseo’s dedication to meeting the evolving needs of modern travelers, ensuring each stay is memorable and seamless. From essential TV services to high-speed internet access, guestroom automation, and employee safety devices, Enseo allows the in-room tech to be bundled with one trusted provider. To see the latest releases live, visit Enseo at HITEC Charlotte in booth #2045.
Plano, TX – Feb 6, 2025 – Enseo, the technology services provider and innovator responsible for the foundational technology in hospitality, announces Brian Gurley’s promotion to chief executive officer. Gurley will guide Enseo’s vision and strategic direction as the company executes its growth strategy, focused on solutions to meet the evolving needs of its customers, building brand goodwill and improving hotel ROI by elevating and personalizing the guest experience.
Gurley joined Enseo in 2022 as the chief financial officer, shaping priorities and refining focus, including the launch of Enseo’s powerful, hardware-agnostic software platform and build-out of its industry-leading customer support offering. Enseo continues to be a leader in guestroom hotel TV and entertainment, managed Wi-Fi, smart room controls, and employee safety devices, and Gurley is well-positioned to build on Enseo’s legacy of product innovation within hospitality, bringing strategic vision, with substantial financial and operational expertise.
“I couldn’t be more excited to take on this position. Enseo has a long history of leveraging technology to partner with its customers to build engaging guest experiences. With rapid advances in technology, content distribution, and personalization capacity, Enseo will deliver on our history of bringing cutting-edge solutions to the global hospitality market. Supported by a strong executive team of industry veterans and dedicated staff, Enseo truly stands out not only in hospitality but as a company,” said Gurley.
With more than 25 years of financial and operational leadership experience, Gurley brings a proven track record of maximizing financial performance by providing financial management and accounting controls along with operations expertise. Gurley joined Enseo from Magnitude Software, where he served as CFO. Prior to Magnitude Software, Gurley was a Director at CBIZ Private Equity Advisors, where he served as interim CFO for several middle market private equity backed companies.
With 25 years in business, Enseo is the innovator responsible for the foundational hospitality technology while delivering industry-leading customer support. With Gurley’s leadership and customer-focused vision of growth, Enseo aims to continue to create exceptional experiences for guests, while improving operations for hotels.
Plano, TX – Feb 18, 2025 – Enseo, the essential technology services provider and innovator responsible for foundational technology in hospitality, welcomes David Goldstone as President of Hospitality. With an unrivaled legacy as a hospitality executive and industry advocate, Goldstone will leverage deep relationships within hospitality to ensure product alignment with customer needs, the cornerstone of Enseo’s growth strategy. Goldstone will help execute Enseo’s vision and strategic direction as the company continues to offer customer-centric solutions for hospitality, including interactive guestroom entertainment, managed Wi-Fi, smart room controls, and employee safety devices.
“The addition of David to the team is an especially exciting development for Enseo and our customers alike. Today, our technology and content solutions bring creativity and value to our hotel customers and their guests, and David’s experience and influence within the hospitality community will help Enseo optimize our product value to customers,” said Brian Gurley, CEO of Enseo. “His passion for delivering exceptional customer service and satisfaction aligns with Enseo’s mission. We look forward to having him on board as we embark on our next chapter.”
A distinguished veteran in the hospitality industry, Goldstone has successfully led rapid growth initiatives for SaaS sales for more than 20 years, including at WorldVue, Quadriga, SONIFI (formerly LodgeNet), and On Command. Goldstone currently sits on several boards including American Hotel & Lodging Association’s (AHLA) The Hospitality Show and the International Luxury Hotel Association. Goldstone is a regular participant in federal and state advocacy work, supporting hospitality priorities alongside AHLA partners, as well as a foundational member of the AHLA team advocating to help eradicate human trafficking. He is well-recognized for his enduring personal commitment to the people within the hospitality community and his customer-focused spirit of partnership. It was this lifelong dedication that earned Goldstone AHLA’s prestigious John Whitaker award, one of only five people to have been so honored.
“I am thrilled to join Enseo, and there couldn’t be a better time,” said Goldstone. “Enseo has assembled an incredible team, including fellow industry veterans and trusted friends, all enthusiastically aligned around Enseo’s customer-centric vision. Enseo’s future, with its leading-edge technology and top-tier customer support, could not be brighter. I am honored to work with this incredible group as we are poised for continued growth in 2025 and beyond.”
Enseo is the premier provider of hospitality technology in guestroom solutions, customized services, and customer support, and is committed to enhancing the guest and hotel experience. As the essential technology services partner, Enseo provides hotel TV, managed Wi-Fi, room controls, and employee safety devices.
Plano, TX – Apr 24, 2025 – Enseo, the essential technology services provider and innovator responsible for foundational technology in hospitality, announces the addition of Matt Guggenheim, Chief Financial Officer, as well as the promotions of Helen Jenkins to Chief Legal Officer and Kevin Sweeney to Chief Product Officer. These additions and leadership changes strengthen the team as Enseo continues to focus on a customer-centric vision, delivering exceptional and impactful solutions to hotels.
Matt Guggenheim, Chief Financial Officer, brings more than a decade of financial leadership experience to Enseo. With a strong background in corporate finance, enterprise planning, and risk management, he oversees all financial operations. Before joining Enseo, Guggenheim held financial leadership positions at Eventus Systems, Social Solutions, and Magnitude Software, where he drove growth and operational efficiency globally.
Helen Jenkins, promoted to Chief Legal Officer, has more than 18 years of global experience in hospitality technology, guest-facing entertainment, and interactive services. Jenkins oversees Enseo’s legal, risk management, political affairs, and corporate governance functions, as well as managing Enseo’s intellectual property portfolio and data privacy compliance. Jenkins joined Enseo in 2019 from Exceptional Innovation, where she was global General Counsel, and was previously with SONIFI.
Kevin Sweeney, promoted to Chief Product Officer, is an industry veteran with more than 17 years of experience in designing, building, and deploying hospitality solutions. He leads Enseo’s product and engineering initiatives, executing on development and product priorities aligned to customer needs. Sweeney oversees the full product and development lifecycle across guest room entertainment, guest internet, and staff safety. Sweeney joined Enseo in 2015 and previously worked for Video Propulsion.
“I’m delighted to welcome Matt to Enseo, and to celebrate Helen and Kevin for their extraordinary contributions to the success of our company,” said Brian Gurley, Enseo CEO. “As we celebrate 25 years in business this year, the strength of our leadership team will support our customer-focused vision of growth.”
Enseo is the premier provider of hospitality technology in guestroom solutions, customized services, and customer support, and is committed to enhancing the guest and hotel experience. As the essential technology services partner, Enseo provides hotel TV, managed Wi-Fi, and employee safety devices.
Plano, TX – June 5, 2025 – Enseo, the essential technology services provider and innovator responsible for foundational technology in hospitality, celebrates 25 years of transforming the guest experience. Enseo welcomes this milestone with vigor, as it continues to offer customer-centric solutions for hospitality, delivering on its vision to create memorable experiences through exceptional and thoughtful solutions.
Founded in 2000, Enseo quickly established itself as an industry-leading engineering powerhouse. Many of the technologies that Enseo created became the standard across hospitality. Later, Enseo would become renown for guest-facing innovations as well, such as being the first to bring the highest-rated streaming applications to hospitality. For the past two-and-a-half decades, Enseo has been a leading hospitality technology provider, consistently pioneering entertainment variety, promoting hotel branding on the screen, and connecting other in-room technologies for a more seamless experience. The entertainment platform grew to manage many more features than typical TV interfaces, including Wi-Fi and employee safety devices. Enseo’s achievements during the first 25 years have resulted in trusted brand relationships and partnerships that ensure continued success in the future.
“It’s an honor to lead a company with such a rich history of development and customer impact,” said Brian Gurley, Enseo CEO. “This pivotal anniversary is a testament to our exceptional team of employees dedicated to always providing outstanding innovation, support, and customization. We’ll continue to collaborate with our customers to understand their needs for success and deliver the technology to make that possible.”
Enseo has always placed emphasis on improving and simplifying operations while enhancing user experiences. An original equipment manufacturer for the hospitality industry’s top hotels, consumer digital signage, and airline seatback video players, Enseo became a full-service hospitality integrator in 2013, delivering brand customization. As the needs of customers grew, Enseo’s product lineup and solutions evolved, each innovation developed in the pursuit of customer satisfaction and the advancement of guest features and convenience. This led to the creation of Enseo’s proprietary equipment agnostic platform, CORE, giving hotels flexibility and control over their user experience and SITE, Enseo’s performance data monitoring system utilized by a 24/7/365 support team. “Hospitality is constantly evolving, and so is Enseo. Our success has always been rooted in understanding the challenges our customers face. We build technology that not only meets their needs today but also evolves to support their future growth,” said Kevin Sweeney, Enseo Chief Product Officer.
With the recent addition of new team members, a renewed vision and mission, and continued dedication to innovation that advances the hospitality experience, Enseo is poised for success in the years and decades ahead. Enseo’s seasoned leadership plans to usher the company into a new time of adaptability, excellence, and growth. Enseo is grateful for the accomplishments and lessons learned during the past 25 years and looks forward to continuing its legacy as the premier provider of hospitality technology in guestroom solutions, customized services, and top-tier customer support.
Plano, TX – July 23, 2025 – Enseo, the essential technology services provider and innovator responsible for foundational technology in hospitality, appoints Karen Wright as Chief Marketing Officer and David Dingee as Senior Vice President of Sales Operations. These strategic hires come at a pivotal time as the company grows and enhances its technology solutions, including guestroom entertainment, managed Wi-Fi, and employee safety devices.
“Wright and Dingee bring a wealth of knowledge, proven leadership, and a shared vision for the future of Enseo,” said Brian Gurley, CEO of Enseo. “The combined expertise will play a key role in shaping our strategies, deepening customer engagement, and accelerating our momentum in the industry. “
As CMO, Wright will lead the marketing strategy, brand positioning, demand generation, and communications. With over 20 years of experience, Karen brings deep expertise in demand generation and go-to-market strategy and has a proven track record of driving revenue growth, transforming brands, and scaling high-performing marketing teams. Most recently, she served as Vice President of Marketing at Euna Solutions, where she led demand generation and brand strategy efforts that delivered significant gains in pipeline efficiency and bookings. Before that, Karen held leadership roles at Community Brands and Sabre, where she successfully executed brand consolidations and introduced account-based marketing strategies.
Joining as SVP of Sales Operations, Dingee will oversee sales operations, partnerships, and customer success initiatives. Dingee has over 20 years of experience in the hospitality industry and a strong understanding of the challenges and opportunities hoteliers face in the digital space. With a record of scaling high-performing sales organizations, Dingee was previously Vice President Sales Operations at WorldVue and VP Sales at Gigpro, where he drove significant revenue growth across the hospitality industry.
These appointments mark a new phase of strategic growth for Enseo. Following recent new team members and promotions, Enseo continues to refine its team, product offering, and customer experience, bringing its leading customer-centric solutions and top-tier customer support to the industry. Celebrating 25 years innovating in hospitality technology, Enseo offers interactive guestroom entertainment, managed Wi-Fi, and employee safety devices. For more information, visit www.enseo.com.
Plano, TX – March 17, 2026 – Enseo, the leading provider of personalized digital guest experience technology for hotels, today launched a renewed strategic focus, reflected in a reinvigorated brand identity and vision, to highlight its role in helping shape modern hospitality.
For more than 26 years, Enseo has provided in-room entertainment and connectivity technology for hotels. As guest preferences continue to evolve and operational complexity increases, Enseo is expanding its vision, helping hotels deliver exceptional guest experiences while strengthening loyalty and revenue performance.
The result is a modernized guest experience, greater visibility into property performance, and new opportunities for revenue and long-term business growth. Through one connected platform powering in-room entertainment, managed WiFi, hotel marketing, proactive property monitoring and employee safety devices, Enseo provides the dependable foundation hoteliers need to deliver a personalized digital experience with measurable impact on revenue and day-to-day operations.
“This refined focus and rebranding represents far more than a visual update; it reflects a strategic evolution for our company,” said Brian Gurley, CEO of Enseo. “Over the past several years, we’ve modernized our platform, expanded our capabilities and sharpened our focus on delivering measurable value for our hotel partners. Our new visual identity reflects the transformation happening across our business and the trust we’ve built through reliability and service. It signals our commitment to continued innovation and long-term growth alongside our customers.”
By combining modern hospitality experiences with traditional service fundamentals, Enseo helps hotel leaders strengthen guest loyalty, enhance brand differentiation, unlock new revenue-generating opportunities and reduce operating costs. Enseo’s newly adopted approach to collaboration reflects the company’s belief that exceptional hotel team experiences enable exceptional guest experiences — when guest experience and hotel experience work together, it drives meaningful business results.
“The new Enseo is focused on delivering personalization at scale, seamless connectivity and consistent performance across all installations,” said David Goldstone, President of Hospitality at Enseo. “Our goal is to provide the foundation that makes modern hospitality possible, helping hotel leaders anticipate guest needs rather than react to them, while improving operational clarity and strengthening long-term financial performance. This next chapter reflects who we are today: a forward-looking and trusted technology partner committed to measurable impact, operational confidence and sustained value for our partners.”
Enseo, the essential technology services provider and innovator for foundational technology in hospitality, announced the promotion of Sarah Jones to Vice President, Commercial Strategy & Customer Excellence. In this expanded role, Jones will take Enseo’s industry-leading service to an even higher level, directing a new Customer Success team that connects with hotels from installation through training and every touch point that follows, ensuring a collaborative and seamless experience.
In her almost five years at Enseo, Jones has held leadership roles in business, development, operations, and client success. Her promotion underscores Enseo’s focus on delivering unmatched service experiences and guiding hotel partners toward measurable results and increased revenue.
“Sarah Jones has been instrumental in elevating our customer and brand relationships,” said David Goldstone, President of Hospitality at Enseo. “This team will complement our leading support group, staffed entirely by Enseo employees, who combine deep technical expertise with a customer-first mindset. Sarah’s focus on excellence ensures lasting success for our customers and their guests, making her the ideal leader for this role.”
Enseo’s Customer Success team plays a pivotal role in ensuring long-term satisfaction, improved revenue, and operational efficiency for our hotel partners. Through proactive engagement, regular business reviews, and continuous training, the team provides the tools and insights hotels need to maximize their in-room technology investments.
“In today’s complex operating environment, hotel leaders need confidence in their teams, technology, and partners,” said Brian Gurley, CEO of Enseo. “Offering industry-leading support is core to what we believe at Enseo, which is why we have invested so much into growing our Customer Success Team. We have the technology and people necessary to offer in-depth service in the era of hands-off technology, which is the essence of a true partnership.”
“I am excited and honored to expand my responsibilities at Enseo as the company continues to deliver unforgettable customer experiences by providing proactive, personalized support,” said Sarah Jones, Vice President, Commercial Strategy at Enseo. “Through collaboration, data-driven insights, and a passion for hospitality, hotels build lasting partnerships that transform challenges into opportunities for success. Hoteliers are in the midst of a transformative moment as guest room technology evolves, and traveler preferences are redefined. I look forward to working closely with our team and hotel partners to drive success at the highest levels.”
Enseo is proud to lead the industry in customer support, with average answer times under 35 seconds and 87% of calls answered within 45 seconds. Enseo’s established customer support center, combined with the dedicated Customer Success team, continues to set a new standard for service and partnership across the hospitality industry.
For reasons one through four, read Part One of this blog.
5. Disconnected Systems Can Create a Disconnected Guest Journey
The guest experience is not made up of isolated moments.
From booking and check-in to WiFi, entertainment and checkout, travelers experience the entire property as one brand. They generally do not distinguish between the different vendors, platforms or systems operating behind the scenes.
That means a fragmented tech stack can become visible through an inconsistent guest experience.
A connected approach to hotel technology can help properties create smoother transitions between digital touchpoints and deliver an experience that feels intentionally designed rather than assembled from separate operating systems.
6. Faulty Technology Can Affect Guest Satisfaction and Hotel Reputation
Guests may not write a review praising a television for working exactly as expected.
They may, however, remember when it does not.
Small moments of friction can disproportionately influence perceptions of an otherwise strong stay, particularly when the problem involves something the guest considers basic or routine.
And because travelers increasingly share hotel experiences through online reviews and social channels, an individual technology failure can have an impact beyond one room or one stay.
Reliable, connected hotel technology is therefore not only an IT consideration. It is part of protecting the overall guest experience and the property's reputation.
7. Seamless Technology Creates More Personalized Guest Experiences
Personalization can transform the guestroom TV from an entertainment device into an extension of the hotel experience.
With connected in-room technology, hotels can welcome guests by name and create an immersive, branded experience that feels tailored from the moment they open the door. The in-room TV can become a dynamic touchpoint that connects guests to the property and puts relevant information, services and experiences within easy reach.
Hotels have the opportunity to use the guestroom screen to highlight what matters most throughout the stay — from restaurant hours and menus to spa specials, resort amenities, daily activities, property information and other timely offers.
This creates value on both sides of the screen. Guests receive a more personalized and convenient way to discover everything the property has to offer, while hotels gain a powerful channel to increase awareness and engagement with on-property amenities and promotions.
When thoughtfully integrated into the guest journey, the guestroom TV can do more than entertain. It can strengthen the connection between the guest and the property, reinforce the hotel’s brand and turn personalized digital engagement into measurable ancillary revenue.
8. Reliable Infrastructure Helps Hotels Prepare for What's Next
Guest expectations will continue to evolve, and properties need infrastructure capable of adapting as consumer technology changes.
Hotels often operate with existing technology systems for years, while the devices and digital services guests use at home evolve much faster.
Building a flexible, connected foundation for hotel technology can help properties respond to new expectations without repeatedly reinventing the guestroom experience.
Ask yourself:
· Does your hotel's technology meet guest expectations today?
· Can it evolve with what guests will expect tomorrow?
· What does it cost the property when the guest experience fails to keep pace?
When Modern Hospitality Becomes Effortless
When connectivity and entertainment work seamlessly, they fade into the background. Guests spend less time figuring out the technology and more time enjoying their stay. Hotel employees spend less time troubleshooting and more time providing meaningful service.
And the technology becomes what it should have been all along: an enabler of exceptional guest experience.
Explore the Research
How are changing guest expectations influencing technology strategies across luxury and upscale hospitality?
Download Enseo's "The Power of Connections II: How Hoteliers Are Leveraging Technology to Elevate the Modern Luxury and Upscale Guest Experience" to explore the research behind today's connected guest experience and the opportunities ahead for hotel leaders.
For years, offering modern technology in guestrooms was a differentiator. Today, simply having that technology is not enough, especially for luxury properties.
Guests arrive at hotels carrying an entire digital ecosystem with them. They move effortlessly between handheld devices, streaming services and connected TVs at home, and increasingly expect the same intuitive experiences when they travel. This shift is particularly important for luxury and upscale hotels, where a disconnected, outdated or unreliable digital experience can quickly undermine an otherwise exceptional stay.
New data reflects just how quickly expectations are changing: 40% of guests requested access to a “smart TV/ability to stream my entertainment” as a “must-have” hotel guestroom feature, up from 21% in 2019.
For hoteliers, the takeaway is clear. In-room entertainment (IRE) is evolving from an amenity into essential guestroom infrastructure. And as expectations rise, the cost of delivering a fragmented or unreliable experience rises with them. That's why we've gathered the top eight reasons a seamless in-room entertainment experience should be a priority for hotels looking to provide exceptional experiences.
1. Guests Expect Hotel Technology to Work Like Their Technology Does at Home
The definition of “modern” hotel technology has changed. A flat-screen or smart TV in the guestroom may check a box on a property technology list, but the presence of the device alone does not create a modern guest experience. Guests increasingly expect to access the content they want, use familiar streaming services and navigate the experience without complicated instructions or assistance.
At home, consumers have become accustomed to unfettered access to entertainment. When the hotel experience introduces extra steps, unfamiliar interfaces or unreliable connections, frustration often follows.
For hotels, achieving home parity standards means thinking beyond the hardware and focusing on the complete guest experience.
2. Streaming Is Becoming a Guestroom Must-Have
Guest behavior has changed dramatically as streaming has become a dominant way people consume entertainment. The rise from 21% of guests identifying smart TV or streaming capabilities as a must-have feature in 2019 to 40% today illustrates more than just a growing interest in a new amenity. It signals a shift in what travelers consider part of a well-equipped guestroom. Guests increasingly expect to continue their personal entertainment habits while traveling rather than adapting those habits to whatever programming happens to be available at the hotel.
Properties that make streaming intuitive, and ensure a strong WiFi network to support it, can help the guestroom feel more familiar, comfortable and personalized.
3. A Premium Room Deserves a Premium Digital Experience
A beautifully designed guestroom can contribute to a premium stay, but when a guest turns on the television and encounters an outdated interface or tries to connect their devices to an unreliable WiFi network, the impact is immeasurable. However, technology does not have to be the centerpiece of a luxury experience. The best technology often disappears into the background because it simply works. For luxury and upscale properties in particular, seamless digital experiences help ensure the technology in the guestroom reinforces the property's brand standards.
4. Technology Friction Can Become Service Friction
When guestroom technology fails, the problem rarely stays isolated to the guestroom. A guest who cannot connect a device, access content or operate the television may call the front desk, contact guest services or otherwise request additional technical assistance. What began as a technology issue becomes a larger service interaction. At scale, those interactions can create unnecessary operational demands for hotel teams.
Reliable, intuitive in-room entertainment can help reduce avoidable troubleshooting and give employees more time to focus on interactions where human connection adds the most value.
Discover reasons four through eight in Part Two.
Explore the Research
How are changing guest expectations influencing technology strategies across luxury and upscale hospitality?
Download Enseo's "The Power of Connections II: How Hoteliers Are Leveraging Technology to Elevate the Modern Luxury and Upscale Guest Experience" to explore the research behind today's connected guest experience and the opportunities ahead for hotel leaders.
Today's hotel guest arrives with a standard expectation of what a modern digital experience should feel like during their stay. Fast WiFi. Instant access to streaming. Familiar interfaces. Personalized information. Technology that works. These expectations aren't being set exclusively by other hotels. They're shaped by the connected experiences guests encounter every day at home and throughout their lives.
But, they create a new competitive benchmark for hospitality.
The question is no longer whether a hotel offers fast, secure WiFi, smart TVs and other digital amenities. Those have become foundational. The more important question is whether those technologies work together to create an experience that feels seamless, reliable, intuitive and relevant to the guest. For hotel management personnel, that makes periodically evaluating the property's complete digital guest experience increasingly important.
Here are six areas to benchmark — and the questions you should ask that can help identify where your property is keeping pace and where there may be opportunities to improve.
Start with the foundation: WiFi. Today's guests don't experience connectivity as an isolated hotel amenity. WiFi supports nearly every part of their digital life on property, whether they're streaming a movie in their room, joining a video call in the lobby, checking email by the pool or using multiple connected devices throughout their stay.
The expectation is increasingly simple: fast, reliable connectivity wherever the guest goes.
Enseo's recent whitepaper, "The Power of Connections II," identifies "reliable, high-speed connectivity" throughout the property as a core expectation among today's upscale and luxury hotel guests. That means a hotel WiFi assessment should go beyond asking whether the network is operational.
Ask:
· Is connectivity reliable in guestrooms and throughout public spaces?
· Are there dead zones or areas with inconsistent performance?
· Can the network maintain performance during peak occupancy?
· Can it accommodate the number of devices today's guests bring?
· Can guests stream, work and video conference without interruption?
· Is connecting to the network intuitive?
· How quickly does the property know when something isn't working?
That last question is particularly important.A network can technically be "up" while individual guests are still experiencing problems. The stronger benchmark is whether the hotel has visibility into performance and can identify and address issues before they become guest complaints.
WiFi is no longer simply an amenity. It is the infrastructure upon which much of the connected hotel experience depends.
Next, walk into a guestroom and turn on the television.
Then, experience it exactly as a guest would. Evaluate:
· Can you immediately understand how to navigate it?
· Can you easily find live programming?
· Can you stream or cast content from a personal device?
· Does the experience feel familiar — or does it require instructions?
This is where the gap between having modern technology and delivering a modern experience becomes particularly visible. According to J.D. Power research, 40% of hotel guests identified access to a "smart TV/ability to stream my entertainment" as a must-have guestroom feature in 2025, up from just 21% in 2019. That's a significant shift in only a few years. Current guest-experience data reinforces the importance of the screen: 73% of guests turn on the TV during their stay, while 81% consider in-room entertainment a key part of the guest experience. For hotels, the benchmark should therefore extend beyond whether there is a modern television hanging on the wall.
Evaluate the entire experience:
· Is streaming and casting simple and reliable?
· Can guests access the content they actually want?
· Does the interface feel intuitive and familiar?
· Is the experience consistent from room to room?
· Does the technology protect guest privacy?
· What happens when something goes wrong?
For today's traveler, the standard is increasingly at-home parity: technology that behaves as intuitively at the hotel as it does in their own living room. And for upscale and luxury properties, meeting that expectation is increasingly part of delivering on the hotel's brand promise.
The guestroom TV can do more than entertain. It is also one of the largest digital screens a hotel has available to engage a guest — and one that is already located at the center of the guestroom.
That creates an opportunity to evaluate the TV as part of the broader property experience:
· Does the screen reflect your brand?
· Can it welcome and recognize the guest?
· Can travelers easily discover what is happening elsewhere on property?
· Can you send scheduled, targeted messages to guests?
· Can you highlight your hotel’s story or nearby attractions that will make the guest’s stay more memorable?
Restaurants and menus. Spa services and specials. Resort amenities. Daily activities. Events. Property information. Relevant promotions.
Instead of expecting guests to search for this information themselves, a connected digital experience can bring it directly to them. Your property can turn in-room TVs and public-facing screens into personalized communication hubs.
This creates both an experience opportunity and a business opportunity.
Relevant, well-timed messaging can make it easier for guests to discover what the hotel has to offer while increasing awareness of revenue-generating amenities and experiences for the property.
In fact, hospitality leaders participating in Enseo's industry roundtables identified new in-room revenue opportunities alongside stronger satisfaction, loyalty, brand differentiation and reduced operational friction as potential outcomes of modernized guest-experience technology.
The benchmark isn't simply, "Can we put a message on the TV?"
It's: "Are we using our digital touchpoints to make the guest's experience more relevant while helping them discover more of our property?"
Guests don't stop interacting with a hotel when they leave their room.
They move through lobbies, restaurants, bars, fitness centers, meeting spaces, pool areas and other shared environments. And at resorts and large properties like casinos, that digital footprint can extend even further.
The property's technology strategy should account for that complete environment.
Evaluate whether guests experience the same standard of connectivity and digital quality throughout the property:
· Can they move from their guestroom to a larger public space without losing reliable connectivity?
· Do TVs in restaurants, bars and common areas deliver content reliably?
· Can different areas of the property support different viewing needs?
· Does the digital experience reinforce the hotel's brand wherever guests encounter it?
This is especially important because every property is vastly different.
A downtown convention hotel, a sprawling beachside resort, a boutique property with event space and a luxury urban hotel may have dramatically different connectivity, entertainment and communication requirements. Guests pay for consistency and technology needs to support each property's individual identity and operating environment.
The goal isn't to create the same experience everywhere.
It's to create a consistently reliable experience designed for your property.
Some of the most important pieces of the digital guest experience guests should never notice.
Monitoring is one of them.
Guests don't know which server, access point, network component or platform is responsible for delivering their digital experience. But they do know when something isn't working.
In luxury hospitality especially, technology failures become noticeable precisely because guests are accustomed to technology working reliably.
This is one of the many hidden challenges of disconnected hotel systems: integrations involving technologies such as WiFi and in-room entertainment can become highly visible to guests at the slightest disruption.
That makes proactive monitoring and operational visibility important benchmarks for the guest experience itself.
Ask:
· Can hotel teams see the health of critical guest-facing technology in real time?
· Are problems discovered proactively or only after a guest calls?
· Can issues be diagnosed remotely?
· How much employee time is spent troubleshooting?
· Are recurring failures visible at the property or portfolio level?
· Does support operate on the same 24/7 schedule as hospitality?
The goal is to shift from reactive technology management to proactive experience management. When systems are proactively monitored and centrally managed, hotel teams save time, operational interruptions decline, guest satisfaction improves and staff can focus more fully on service delivery. That's why property monitoring technology isn't simply an IT function. It's a way to protect the guest experience before there's an experience to recover.
A hotel may have excellent WiFi, modern televisions, digital communications and other individual technologies. But individual systems don't automatically create a connected experience. Disconnected systems often create a significant operational bottleneck. Guest data and technology can live across different vendors and platforms, leaving hotel employees to manually bridge gaps when those systems can't easily communicate.
That gives hotel leaders an important benchmark: wow much human effort does it take to make your technology work together?
Look for signs of fragmentation:
· Employees repeatedly troubleshooting guest technology
· Multiple vendors involved in resolving a single issue
· Limited visibility across systems
· Information trapped within individual platforms
· Manual workarounds becoming part of normal operations
· Different guest-facing technologies delivering inconsistent experiences
· Hotel teams learning about failures from guests rather than from their systems
This matters even more as hotels continue to face labor and training pressures. AHLA research found that nearly two-thirds of surveyed hotels continued to experience staffing shortages, while guest expectations continued to rise. Connecting systems can therefore create value beyond technology efficiency. It can give employees back something far more valuable: time to focus on the guest.
A full digital guest experience evaluation doesn't need to begin with a technology purchase.
It should begin with the experience your property wants to deliver.
· Walk the property as a guest.
· Connect to the WiFi.
· Stream content.
· Cast to the television.
· Explore the guestroom interface.
· Move into public spaces.
· Look at the screens guests encounter.
· Test the technology during high-demand periods.
Then walk the same experience as an operator.
· How quickly can you identify an issue?
· How many systems do employees have to manage?
· Where are staff members troubleshooting instead of serving guests?
· Which technologies operate independently when they would be more valuable connected?
Which questions should you prioritize?
· Are systems integrated or fragmented?
· Where are staff spending unnecessary time troubleshooting?
· Are guests encountering in-room interruptions?
· Do teams have enough visibility to respond quickly?
· And are technology decisions supporting both revenue growth and operational optimization?
From there, properties can begin prioritizing improvements around three outcomes:
1. Seamless guest experiences.
Technology feels familiar, fast and intuitive.
2. Predictive, proactive operations.
Hotel teams can see what is happening and address issues before they affect guests.
3. Stronger business results.
Technology supports satisfaction, loyalty, operational efficiency and new opportunities to generate revenue.
Hotels don't necessarily need more technology. They need technology that works better together. The competitive advantage isn't simply having WiFi, smart TVs, streaming, digital messaging or monitoring tools. The opportunity lies in connecting guests to an experience that feels effortless. Ultimately, the most successful hotel technology may be the technology guests think about the least.
Ready to Benchmark Your Guest Experience?
Enseo's "The Power of Connections II: Leveraging Innovation to Elevate the Modern Luxury and Upscale Guest Experience" explores how evolving guest expectations, disconnected systems, personalization and proactive operations are reshaping the modern hotel experience.
Download the whitepaper to explore the research, industry perspectives and practical questions hotel owners and operators can use to evaluate their technology strategies and prepare for what's next.
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