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Hospitality Technology

The Hotel of 2028 Offers Less Tech Theater, More Hospitality

October 12, 2026

In this industry outlook, Hospitality Technology examines how hotels are moving beyond technology for its own sake toward more intuitive, personalized experiences and efficient operations. Industry leaders share perspectives on how emerging technologies can help hotels better serve guests while preserving the human connection that defines hospitality.

Enseo President of Hospitality David Goldstone contributes his perspective on the evolving role of the guestroom television as a personalized digital hub, connecting guests with entertainment, hotel services and relevant property experiences.

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